Taking Truck Repair Efficiency to the Next Level

PACCAR Solutions - Providing You With Visibility & Realtime Communication

At Rihm Kenworth, PACCAR Solutions powered by Decisiv streamlines truck maintenance operations and helps you, our valued customer, maintain control over the entire service process.

From check-in to check-out, you receive notifications and updates regarding your truck service. Realtime communication and decision-making means a more streamlined process and reduced downtime, which helps you keep costs down.

Connect directly to the Kenworth TruckTech+ Service Management to initiate service requests and communicate estimates, approvals, and status updates during service events. Collaboration on the PACCAR Solutions portal during service and repair events facilitates the exchange of in-context information, including truck service histories, warranty coverage, electronic inspection reports, and preventive maintenance needs.

Benefits of PACCAR Solutions & Kenworth TruckTech+ Service Management

  • Streamlined communications through PACCAR Solutions - one stop shop!
  • Visibility of vehicle repairs and repair status at any time
  • Improved preventive maintenance status tracking
  • Quick approvals of repair estimates - no surprises at invoicing!
  • Automatic notifications when repairs are complete

30% Improved Efficiency – Which Means More Uptime for Your Truck!

Technicians Start Jobs with the Information They Need – Saving Time on the Job!

Fast, Easy Communication – Realtime Estimates and Approvals

Your Privacy is Important to Us

When you provide Rihm Family Companies with your email and/or cell phone number to sign up for PACCAR Solutions updates, your contact information will NOT be used for Rihm promotional purposes. When you sign up for email or text messaging through PACCAR Solutions, your information is not shared with the Rihm marketing department or any programs that Rihm initiates sales or marketing messages from.  You have the option to subscribe to Rihm promotional updates via our online sign-up form.  Contact us!